Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
public interest reasons for implementing responsible service of alcohol (RSA) practices:
government and community concern with alcohol misuse and abuse
alcohol-impaired driving accidents, crime, public violence, family violence and anti social behaviour associated with alcohol abuse
ways of assessing intoxication:
observing changes in behaviour
observing emotional and physical state
monitoring noise levels and drink purchases
customers to whom sale or service must be refused according to state and territory legislation:
minors and those purchasing on behalf of minors
intoxicated persons
persons affected by the consumption of illicit and other drugs
impact of excessive drinking on:
local neighbourhood and community
the night-time economy
premises and staff
customers
particular types of customers who are at heightened risk:
Aboriginal and Torres Strait Islanders
minors
people affected by the consumption of illicit and other drugs
women, particularly pregnant women
young people
physical and mental health of individuals who drink to excess
productivity of individuals who drink to excess
those around the person drinking to excess:
family
friends
colleagues
government agencies:
local police
health facilities
road authorities
local councils
key agencies and how to source relevant information on laws, regulations and codes of practice or conduct
methods of supplying information on responsible sale or service of alcohol to customers:
use of fact sheets and advertising material that comply with legislative requirements
use of mandatory signage
verbally
websites
current promotional and strategic community education campaigns developed and conducted by agencies and industry groups
effects of alcohol on:
emotional state
health
physical alertness
factors that affect individual responses to alcohol:
food consumption
gender
general health
rate of consumption
other substances taken
weight
time for effects of alcohol to be registered
what constitutes a standard drink for different beverage types and acceptable measures of alcohol:
types and strengths of standard drinks
alcoholic percentages of a range of frequently sold alcoholic beverages
indicators of erratic drinking patterns:
mixing a wide range of drink types
drinking quickly and asking for more immediately
ordering more than one drink for own consumption
mixing alcohol consumption with consumption of prescription or illicit drugs
consistently returning to the tasting site to request more samples
ordering multiple samples
ordering large samples
ordering ‘triple shots’ or extra-large drinks
ways of assessing customers affected by the consumption of illicit and other drugs
communications methods used when refusing service:
using open and non-aggressive body language
using a number of strategies to defuse a situation:
taking the person away from an audience
blaming the refusal on ‘the law’
monitoring the reactions of other customers
picking early warning signs and intervening before the person is intoxicated
not using physical touch or body language
remaining calm and using tactful language
appropriate means of assistance to be offered when refusing service:
assisting the customer to connect with their designated driver
offering alternatives to alcohol:
food
non-alcoholic drinks
organising transport for customers wishing to leave
providing information on taxis
principles of responsible delivery of packaged liquor:
ensuring adequate instruction to person delivering liquor
seeking proof that the delivery is being received by a person over the age of 18
procedures for delivering alcohol to an unoccupied premises
principles of responsible service of alcohol, and their purpose and benefits
principles of harm minimisation and community safety described in the jurisdiction’s liquor legislation
strategies to minimise the harm associated with liquor abuse:
those laid down in legislation and codes of conduct developed by government agencies and industry groups
organisational policies that are designed to reduce the harm associated with liquor abuse
key provisions of liquor laws and regulations at a depth relevant to the scope of job responsibility in licensed premises and the following general requirements of liquor legislation and information that must be customised for each State or Territory:
legislative definition of intoxication; intoxicated person and unduly intoxicated
role of individual staff members and supervisors or managers in providing responsible service of alcohol, and seller or server duty of care and liability
requirement to adopt and use statutory signage on the premises for the entire range of circumstances applicable to the organisation
requirements for mandatory content of warning signs and wording in advertising or promotional material of any form
requirements relating to the remote sale and delivery of alcohol sales generated via the telephone, fax, email, internet or mail
requirements for proof of age and obligations to minors under local legislation
provisions for retaining and reporting falsified proof of age documents
provisions for requiring someone to leave the premises
transportation options for customers who have been removed from the premises
procedures for barring customers from premises
opening and closing hour provisions
requirements for monitoring noise and disturbances in and around licensed premises
requirements described by an in house policy, standard or code of practice or conduct for patrons and RSA staff in regard to responsible serving principles adopted by venue management
organisational training and training record keeping requirements to maintain currency in RSA certification
products that are banned or undesirable when responsibly selling or serving alcohol
personal and business implications of breaching any laws, regulations, government or industry-driven codes of practice or conduct
offences relating to the sale or service of alcohol and ramifications of non-compliance with the law and industry codes for the organisation, licensee and individual staff members
legal restrictions on alcohol use customised to state or territory legislation
intoxication provisions of liquor licensing laws
legal drink and drive limits customised to state or territory legislation
organisation specific policies and procedures for the responsible sale or service of alcohol.